How We Use Social Media
Social media is a new form of communication and we will be constantly reviewing how we use it to provide the best service for Users.
1. Policy Statement
COTHM("We", "Us", "Our") recognises that the internet provides unique opportunities to participate in interactive discussions and share information on particular topics using a wide variety of social media, such as Twitter, YouTube and LinkedIn and we look forward to sharing news and updates and answering queries about Us and Our activities. Our participation on social media channels is aimed at creating open communication by delivering relevant information through our current COTHM Social Media Channels (see below).
However, in certain circumstances, use of social media can pose risks to our confidential and proprietary information, our reputation, and can jeopardise our compliance with legal obligations. In order to minimise these risks and to ensure thato our resources and communications systems are used only for appropriate purposes, We compiled this Social Media Policy ("Policy") which governs use of the COTHM Social Media Channels. The Policy operates as an agreement between the User(s) and us in relation to / the use of COTHM Social Media Channels. Please read this Policy (and Our Privacy Statement) carefully. By using COTHM Social Media Channels the User is consenting to be bound by the current Policy. We may revise the Policy at any time and without notice. Each time the User uses the COTHM Social Media Channel(s) the User will be bound by the then current Policy.
"COTHM Social Media Channels" means all official COTHM social media channels as listed below:
>Facebook >Twitter >YouTube >Google+ >Flickr
Any other page, account or group on social media channels bearing the name COTHM or claiming to represent COTHM is not an official COTHM Social Media Channel. However, as We aim to achieve best practice in the utility and customer service industry with social media, the current network of COTHM Social Media Channels may grow over time. Users should therefore review this page on an on-going basis for the up-to-date official list.
"You" / "Your" / "Yourself" means any User(s) of COTHM Social Media Channels.
3. Social Media Channel Content
We will Endeavour to update COTHM Social Media Channels regularly. This includes changing the content at any time. We reserve the right to suspend access to or, if necessary, close some or all of COTHM Social Media Channels indefinitely. Any material on the COTHM Social Media Channels may be out of date at any given time and We are under no obligation to update such material.
The material displayed on COTHM Social Media Channels by Us is provided “as is” and without any guarantees, conditions or warranties as to its accuracy. You are solely responsible to us and to any third party for any material you display or post.
4. Uploading Material to COTHM Social Media Channels
Whenever you make use of a feature that allows You to upload material to COTHM Social Media Channels, or to make contact with other Users of the COTHM Social Media Channels, You must comply with all applicable laws and this Policy. You warrant that any such contribution does comply with all applicable laws and this Policy, and You indemnify Us for any breach of that warranty.
Any material You upload to COTHM Social Media Channels will be considered non-confidential and non-proprietary, and We have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose Your identity to any third party who is claiming that any material posted or uploaded by You to COTHM Social Media Channels constitutes a violation of their intellectual property rights, or of their right to privacy.
We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by You or any other User. We have the right to remove any material or posting You make on COTHM Social Media Channels if, in Our opinion, such material does not comply with this Policy.
5. COTHM Social Media Code of Conduct
We want to encourage you to get in touch with us and other members of the community on COTHM Social Media Channels. COTHM Social Media Code of Conduct sets out Our guidelines for the way in which We expect all Users to interact and communicate on COTHM Social Media Channels. It applies to any and all material which You contribute to COTHM Social Medial Channels ("Contributions").
• Be accurate (where they state facts);
• Be genuinely held (where they state opinions); and
• Comply with applicable law in any country from which they are posted.
COTHM reserves the right and has absolute discretion to screen, review, filter, edit, refuse or remove without notice any Contributions posted on any COTHM Social Media Channel which in Our view, acting reasonably (but without any liability for taking such a view, or requirement to prove such a view is reasonable) are, including but not limited to:
• Comments which include offensive, inappropriate or obscene language or content (including images, videos or links);
• Threatening, violent, abusive or insulting statements likely to stir up hatred;
• Personal attacks aimed at COTHM staff, a supplier for Irish Water, agents/contractors acting on behalf of COTHM or other members of the public;
• Material infringing on any patent, copyright, database right, trade mark or other intellectual property right of any other person
• Material which is defamatory of any person;
• Material breaching the data protection, privacy or confidentiality rights of any person;
• Material promoting discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
• Spam messages
COTHM reserves the right to block any User of the COTHM Social Media Channels that breaches the above requirements.
6. Information Processed by COTHM Social Media Channels
We process information about You in accordance with Our Privacy Statement. By using COTHM Social Media Channels, You consent to such processing.
Be mindful about protecting Yourself, Your privacy and the privacy of others. What You publish on COTHM Social Media Channels is public and is widely accessible, so consider the content carefully prior to posting.
Do not post personal information including Your social welfare number, bank account or credit card information, or other sensitive personal information and any reference to personal information about others, including name or information that may be used to identify or locate another individual or that could otherwise be deemed to constitute invasion of another’s privacy. You agree that We will not have any liability if You do so, or responsibility to remove such information. You post such information at Your own risk.
In order to answer a specific query asked by You, We may, from time to time, request contact details from You. If You are required to provide personal information directly to COTHM We will use a private channel to request this information.
7. Connecting on Social Media
From time to time We need to follow organisations and individuals to connect with them or to share content. Making a connection on a social media channel does not mean that COTHM endorses individuals or organisations and We have no responsibility for the content of the accounts of the people or organisations with whom We have connected or who have connected with Us.
8. Jurisdiction and Applicable Law
The Pakistani courts will have jurisdiction over any claim arising from, or related to, a visit to COTHM Social Media Channels, although We retain the right to bring proceedings against You for breach of these conditions in Pakistan or any other country deemed relevant to Us. This Policy is governed by Pakistani law.