This Graduate program will help you in explaining why good customer service is important in the travel industry. Define customer service as an integral element
Identify the guidelines of Service Excellence in the Travel Industry and learning of World Airline Geography (as per IATA standard). It teaches the skills and
A brief overview of Travel-related Organizations and Associations, the skills to identify the history of time zones and abbreviations used by IATA Manual, Automatic or
Excellent customer service and virtual customer loyalty will become a successful travel advisor. Learn about fare rules, read interpret and use the GDS manually priced
This course will prepare you to understand the many geography-driven factors that influence travel. Develop indispensable map-reading skills. Learn important three-letter city and airport codes.
You will learn a description of 12 basic types of leisure travelers. Learn the world’s major mountains, oceans, seas, rivers and other bodies of water
Upon completing this course you will be able to describe the missions, roles and responsibilities of airlines, airports, civil aviation authorities (CAA) and air navigation
Upon completing this course you will be able to describe the missions, roles and responsibilities of airlines, airports, civil aviation authorities (CAA) and air navigation
Designed for industry personnel with basic GDS skills, our courses will teach you how to interpret GDS displays relevant to mileage system pricing. Determine the
Upon completion of this course you will be able to make customer-directed flight/hotel/car bookings received by telephone/email. Plan efficient and accurate travel itineraries. Price journeys
